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General Policies

By making a reservation at Oak Hammock Resort, guests agree to the following:

 

GENERAL POLICIES: This agreement does constitute a contract between the guest and Oak Hammock Resort, LLC.

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AGE REQUIREMENTS: All guests (other than a family checking in) must be at least 21 years old. The individual signing the registration must occupy the accommodation the full length of the rental term. 

COVID 19 UPDATE: Because we are a small property and cancellations affect us significantly, we cannot be responsible for cancellations due to late or canceled airline flights, family emergencies, the threat of bad weather, or other travel-related mishaps or changes in plans which may shorten your stay. While we do empathize, we must maintain our policy. Our policy is to never overbook cottages or RV Sites. When we reserve a cottage or RV site for you, we agree to turn away all other requests for the accommodation you select and guarantee to hold it for the nights you reserved. The policies in place are designed to protect you and our business and we are unable to make exceptions to our cancellation policy. We appreciate your understanding.

Please Remember, if you have any questions, please ask, and preferably prior to making a reservation.

DEPOSIT / PAYMENT: 

A deposit equal to 25% of the total bill is required to guarantee your reservation with the following exceptions:

  • Reservations made 7 or less days before arrival 

  • Reservations which are subject to a special discounted rate 

  • Reservations over a holiday 

  • Reservation in which the booking terms state no cancellation and/or no refund 

**These reservations require full payment upfront either at the time of booking or at a set time before arrival.  For all other reservations, all remaining balance will be due upon check in.  For your convenience, we accept all major credit cards, travelers' checks, money orders and cashier's checks and cash.

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STANDARD CANCELLATION POLICY

All cancellations are subject to, at a minimum, 10% of total reservation cost or $10.00 cancellation fee, whichever is greater, with sufficient notice as outlined below.

  • For stays of less than a week, we require you to notify us at least one week prior to your scheduled arrival if you are unable to fulfill your reservation.  

  • For stays of a week or more but less than a month, we require you to notify us at least two weeks prior to your scheduled arrival if you are unable to fulfill your reservation. 

  • For stays of a month or more, we require you to notify us at least a month prior to your scheduled arrival if you are unable to fulfill your reservation. 

  • Same day cancellations are considered “No Shows” and will be charged the full amount of the reservation booked.​

 

**If proper notice is not given as outlined above then the deposit made will be nonrefundable.**

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​RESCHEDULE POLICY

Reschedule for any reason up until the day prior to your arrival. You must call during business hours if you need next day cancellation. Your deposit will be credited in full to your new reservation.

 

CHECK-IN TIME 

Cabins – 2:00

RV’s – 12:00

If your cabin or RV spot is ready earlier, we will try and accommodate you. We cannot guarantee early arrivals. Late arrivals must make arrangements for a late check-in by phone. Please check in at the office prior to going to your cabin or RV site unless you are a later arrival and prior arrangements have been made. 

 

CHECK-OUT TIME 

Check-out time is 11:00 a.m.

 

CLEANING FEE (Cabin Rentals):  A one-time cleaning fee is added to each cabin rental at the time of booking. The amount will depend on length of stay.

1-3 nights = $25

4-29 nights = $45

1 month or more = $100

Lake House Cleaning Fee = $75

 

 

PET POLICY 

We expect that you will take good care of your pet which includes not leaving your pet unattended in your cabin or outside at any time. There are two pet stations set up on the property for the proper disposal of your pet’s poop. All pets must be on a leash when outside or in common areas. Pets are not permitted inside the Game Room, Laundry Room/Bathhouse, Office or Camp Store.

 

Cabins: We allow up to two (2) pets per cabin. A current shot record will be required at check-in. There is a $40 non-refundable pet fee for each animal.

RV Sites: There will be no charge for bringing your pet with your RV. We expect that you will not leave your pet unattended outside. When your pet is outside it must be on a leash.

Aggressive Pets: Aggressive dogs of any breed are not welcome at Oak Hammock Resort. If your dog shows behavior that is protective and unfriendly to strangers, please leave it home. If you decide to bring your dog and it exhibits this type of behavior, the owner or management of the park will ask you to please find other camping accommodations immediately.

OCCUPANCY 

The guest agrees not to exceed the maximum occupancy for the accommodation as described on our website.

 

LINENS AND INITIAL SET UP 

We furnish the initial linen set-up in all accommodations based upon the number of guests. It is your responsibility to maintain the linens during your stay. There are coin washers and dryers available for this task. Linens are inventoried and guests will be accountable for any lost or damaged linens. Please do not use white washcloths for makeup removal or for cleaning anything dirty. A starter supply of paper and soap products are also provided. 

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SMOKING 

All of our accommodations are designated smoke-free. Smoking and vaping is strictly prohibited in all cabins. You may smoke in outside areas away from common grounds. Please dispose of cigarette and cigar butts properly. Please remember the grounds are not your ashtray. 

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GAME ROOM – Children under the age of 13 must be accompanied by an adult.

FURNITURE - Please do not move the furniture during your stay. If you find it necessary to do so, all furniture should be returned to its original positions before departure. 

 

DAMAGED OR MISSING ITEMS 

Guests will be responsible for expenses incurred for damages. If damage or breakage occurs, please inform management as soon as is reasonably possible so that a replacement can be purchased or damage can be repaired. Guests will be responsible for the replacement charge of items found to be missing. 

 

KEY POLICY 

A locksmith fee will be charged to re-key the lock of any cabin for which the key(s) are lost or not returned. 

 

PARKING 

Parking is provided in designated areas. You will be given directions on where to park your boat trailer (if applicable) at the time of your arrival.

 

LOST AND FOUND 

Lock all doors when leaving your accommodations. Do not leave money and valuables unattended in the cabin or RV as neither the agent nor the owner will be held accountable or liable for any loss. Check all drawers, closets, cupboards and under beds before departing. Neither agent nor owner is responsible for items left behind. We will only return items upon request and at the guest’s expense. A small handling fee will be added.      

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REPAIRS 

All equipment is subject to malfunction. Problems are attended to as soon as possible. The Agent or an authorized employee or repairmen may enter the accommodation during business hours for any purpose connected with the repair, care or maintenance of the accommodation. Refunds will not be issued due to the malfunction of equipment. You can expect prompt courteous and professional service in solving any problems.  

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RETURNED CHECKS 

A $35 service charge will be added for any returned checks. 

 

PROPERTY AVAILABILITY 

In the event that the accommodation becomes unavailable through maintenance problems or other unforeseen problems or issues, the Agent shall be held harmless by the Guest. The Agent will make every effort to move the Guest to comparable accommodations at the same rate quoted in the confirmation. If comparable accommodations are not available, the full deposit will be returned to the Guest. All reservations made are subject to events and conditions beyond our control. 

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INDEMNIFICATION OF AGENT BY GUEST Guest is responsible and agrees to indemnify and hold harmless Oak Hammock Resort LLC and the RV Park Property Owner, for all loss, damage, or injury to any person or property caused by Guest or Guest’s guests, visitors, invitees, or pets.

 

BEHAVIOR - Oak Hammock Resort may require any person to leave, without refund, for any reason, including, without limitation, disrespect to management or other guests, excessive consumption of alcoholic beverages, objectionable behavior, or violation of any rule or sign.

 

 

FIREARMS/WEAPONS:  Discharge of firearms is prohibited. Guest may transport firearms and other weapons to and from Guest’s RV to Guest’s vehicle.  Except as provided in the preceding sentence, in no event may Guest display or brandish firearms or other weapons outside Guest’s RV or vehicle or in a manner that is offensive or threatening to management or other guests.

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